Delivery and returns
We offer free next-working-day delivery to any UK mainland address on all orders received before 11.00am.
For delivery to highland and islands or elsewhere, please call us for an estimate before you order.
When a delivery is delayed due to stock availability or unforeseen factors (including pricing errors), we will advise you of delay within 24 hours of receiving your order.
We will provide an estimate of the likely dispatch date and allow you to cancel your order if this is unacceptable.
If you decide to cancel your order under these circumstances we will refund to your card within 24 hours. Similarly, we will refund within 24 hours of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.
You can cancel your contract at any time up to 7 working days after the date of delivery. To do so, please email us or write to us giving a brief outline of the reasons for which you are rejecting the goods.
To cancel the goods you must return them to us at your own expense ensuring they are packaged adequately to prevent damage in transit. If you prefer us to arrange collection we will make arrangements with our carriers and deduct the cost of carriage (which is equivalent to the dispatch carriage cost) from your refund. If you fail to return the goods we will collect them and deduct the cost of collection from your refund. Also, if you fail to take reasonable care of the goods before they are returned to us and damage or deterioration occurs we will charge you for their reduction in value.
We try to represent colour as accurately as possible. However, the fidelity of colours displayed on screens can vary widely. Therefore, any colours on this website should be considered as representations only. If the colour match is critical to you, and to be sure of a colour's true representation, we strongly recommend that you contact us for a colour chart or dry sample before ordering. You can call us on 0161 763 7007, email us at firstname.lastname@example.org, or use our contact form.
This cancellation policy does not affect your statutory rights.